The licence comes from the Gaming Board of Anjouan, number ALSI-152406028-FI2, in the name of NovaForge LTD. There is no Greek licence, because the EEEP requires a separate local B2C licence that the operator has not applied for. A translated website and the acceptance of players from a country are no substitute for a licence in that country.
Infinity Casino Review: What to Check Before You Deposit
Casino Infinity runs a welcome package of 250% up to €3,000 with 350 free spins. The licence, though, comes from Anjouan, and the domain sits on the official list of unlicensed operators kept by the Greek gaming authority (EEEP). That changes the picture: no supervisor checking player funds, no link to a national self-exclusion scheme, and tax on winnings is something you declare yourself. Below you will find the facts on licence, bonus, payments, game catalogue and support at Infinity Casino.
- The Operator and Its Licence
- Key Facts at a Glance
- Welcome Package: 250% Over Four Deposits
- Wagering Requirements: What x35 Means in Practice
- Game Catalogue: 10,000+ Titles from 100+ Providers
- Customer Support
- Mobile Access: PWA, Not a Store App
- Deposit and Withdrawal Methods
- VIP Programme: Five Tiers
- Pros and Cons of Infinity Casino
- Casino Infinity vs. a Licensed Casino
- Responsible Gambling
- Frequently Asked Questions
- Which licence does Casino Infinity hold, and is there a Greek licence number?
- What does it mean in practice that the domain is on the EEEP blacklist?
- Which games do not count towards wagering on the welcome package?
- Why don’t Skrill and Neteller activate the welcome package?
- How many days does a withdrawal request take to process?
- What fee applies to an inactive account after 180 days?
- How is the daily cashback calculated and when is it credited?
- What is the maximum withdrawal from deposit bonus winnings?
- What happens if I request a withdrawal without having wagered my deposit?
- Which documents are needed for verification, and how long does it take?
- How can I close my account permanently?
- Do the same withdrawal limits apply whichever payment method I use?
The Operator and Its Licence
Casino Infinity launched in 2023 and combines an online casino with a sportsbook. One account covers both. It runs in euros only, and you cannot switch currency.
The licence was issued by the Gaming Board of Anjouan in Mutsamudu, Union of the Comoros, under number ALSI-152406028-FI2, with NovaForge LTD as the holder. Anjouan is not in the same league as the EEEP, MGA or UKGC: it does not audit player funds and has no working dispute-resolution mechanism. The general terms do not even name a governing law, only a vague reference to “applicable law”.
There is no Greek licence. The domain casinoinfinity.com appears on the EEEP’s register of unlicensed gambling operators, the so-called blacklist. In Greece the listing triggers a blocking order to internet providers and can lead banks or payment providers to block transactions.
For players the consequences are concrete. No dispute ends up with a regulator that actually handles it, the operator is not linked to a national self-exclusion scheme, and tax on winnings is not withheld at source. You declare it yourself, and the responsibility stays entirely with you.
Key Facts at a Glance
Before the details, this table gathers what matters most. Every row hides a number or a condition that directly affects how you play.
| Item | Detail |
| Brand | Casino Infinity |
| Launched | 2023 |
| Type | Casino and sports betting |
| Licence | Gaming Board of Anjouan, no. ALSI-152406028-FI2, NovaForge LTD |
| Greek EEEP licence | No, the domain is on the EEEP blacklist |
| Account currency | EUR, no other option |
| Minimum age | 18+ |
| Game catalogue | 10,000+ titles |
| Software providers | 100+ |
| Casino bonus | 250% up to €3,000 and 350 free spins over 4 deposits |
| Sports bonus | 100% up to €100 on the first deposit |
| Wagering | x35 on deposit and bonus, x40 on free spins winnings |
| Minimum deposit | €20 |
| Payment methods | Cards, MiFinity, CashtoCode, Klarna (Sofort), cryptocurrencies |
| VIP tiers | 5 (I–V) |
| Customer support | Live chat 24/7 and email |
| Mobile | PWA, no app on Google Play or the App Store |
Welcome Package: 250% Over Four Deposits
The welcome bonus at Infinity Casino reaches 250% and is split across four consecutive deposits. The overall cap is €3,000 and the free spins total 350. Each tranche needs a minimum deposit of €20, whatever its position in the sequence.
| Deposit | Percentage | Maximum bonus | Free spins | Minimum deposit |
| 1st | 100% | €1,000 | 200 | €20 |
| 2nd | 75% | €500 | none | €20 |
| 3rd | 50% | €500 | 50 | €20 |
| 4th | 25% | €1,000 | 100 | €20 |
| Total | 250% | €3,000 | 350 | €20 per tranche |
The first 200 free spins come with the first tranche, which noticeably changes its value. The two outer tranches carry very different costs for the same €1,000 ceiling, and that is worth a closer look.
First deposit versus fourth deposit
The first deposit gives you 100% up to €1,000 plus 200 free spins. Put in €100 and you get another €100 in bonus money and all the spins. The fourth gives 25% up to €1,000, so reaching the full amount takes a deposit of €4,000.
Infinity Casino is generous mainly at the start. With a small budget, the first tranche is the only one that clearly pays off. If you deposit large sums, keep in mind that every tranche has its own x35 and its own 10-day window.
Activation window and the Skrill/Neteller exclusion
Claim each tranche before you place any bet with the matching deposit. Activation happens under My Bonuses in your profile, using the same password you log in with. Bet first and you lose the right to the bonus.
A withdrawal request before claiming, or after activation, voids the offer. Deposits via Skrill or Neteller do not qualify for any tranche, so pick a card, MiFinity or a cryptocurrency if you want the package. The terms and conditions state this explicitly, with no exceptions by country.
Wagering Requirements: What x35 Means in Practice
The wagering requirement is x35 on the sum of deposit and bonus, counted separately for each of the four tranches. Free spins winnings carry x40. Your real balance is wagered first and only then the bonus balance, which stretches the process.
- Time limit: 10 days for casino bonuses, 30 days for sports bonuses.
- Maximum bet while wagering: €100 per round.
- Maximum cashout from a deposit bonus: 10x the original bonus amount, not the deposit.
- Maximum cashout from free spins winnings: €50 for up to 50 spins, €100 for more.
- Settle every active bonus before you use your free spins.
- A withdrawal request before wagering is complete voids the bonus and the winnings.
- The package cannot be combined with another offer, otherwise the active bonus and its winnings are removed.
- You can cancel an active bonus at any time, but you lose the entire related balance.
Contribution is not the same everywhere, and that is where most players lose out. The table shows how much each category counts.
| Category | Contribution to wagering |
| Slots not on the exclusion list, scratch cards, Keno | 100% |
| Crazy Time, Dream Catcher, Dream Catcher First Person, Monopoly | 50% |
| All live games | 10% |
| Table and card games | 10% |
| Video poker, Plinko, Double Roll, Spin Strike, Wicket Blast, Plinball | 10% |
| Titles on the Excluded Games list | 0% |
| Jackpot slots, Slingo, Bingo | Cannot be played with bonus funds |
The zero-contribution list holds about thirty titles, among them Dead or Alive, Dead or Alive 2, Starburst XXXtreme, Jack and the Beanstalk, Book of Sun Multichance, Sakura Fortune, Spaceman, Mines and Hi Lo. A second, much longer list of barred games does not open at all while a bonus is running: Aviator, Chicken Road, JetX, Plinko 1000, Immortal Romance, Blood Suckers and hundreds more.
An example makes the size tangible. A €20 deposit with the 100% offer gives €20 in bonus money, so the requirement is (€20 + €20) × 35 = €1,400 in bets. With a €100 cap per round you need at least 14 rounds to cover it, and in practice far more. Note that the general terms treat unusually large single bets before wagering is complete as abuse.
Game Catalogue: 10,000+ Titles from 100+ Providers
More than 100 studios feed the catalogue, with the number of titles shown next to each name. The total passes 10,000 and moves as games are added and withdrawn. You can filter by provider or by category to get to what you want quickly. A selection this broad is rare in a regulated market.
Slots
Slots take the biggest share and cover classic three-reelers, Megaways, bonus buys and mechanical Hold and Win games. Among the popular ones are Hot Step 2 Extreme, Thunderline Express: Hold and Win, Crime King 1000, Born in Hell, Bonanza Billion and Book of Ra Deluxe.
Every slot opens in demo mode without registration. The RTP is not shown in the game list, so open the paytable inside the game before you move on to real-money play.
Live Casino
The Top Live Casino section holds 80 tables, with more than 110 roulette and more than 100 blackjack tables overall. You will find names such as Gold Saloon Roulette, Vegas Roulette 500x, Dynamic Roulette 120x, Gravity Blackjack, Oasis VIP Blackjack, Speed Baccarat 3 and Cabaret Roulette.
Live providers are Iconic 21, VivoGaming, Imagine Live, SA Gaming, Live Vegas, AE Sexy, Lucky Streak, Winfinity and BetGamesTV. Table limits are not listed anywhere, so you only see them once you sit down at a table. That is normal for live dealer games, but it costs you time.
Game Shows and Hot Jackpots
There are 16 game shows, all live, with titles such as Land of Ra, Gravity Wheel, Candy Wheel, Joker’s Show, XBall and Wonder Wheel. The Hot Jackpots category passes 300 titles, for example Bonsai Gold Hold and Win, Super Lion Megaways Jackpot and Hot Deco Super Pot.
The jackpot tickers show amounts from a few thousand to almost €100,000. Remember that games in this category stay locked while you play with bonus funds.
Popular and New
Casino Infinity groups its games into themed lists. Top Games passes 600 titles, Popular 650, Exclusive 550 and New 1,000. The categories overlap, so the numbers do not add up. A game appears in two lists when it meets both criteria.
Software Providers
The biggest collections belong to Spinomenal with over 800 titles, Foxi and Yggdrasil with over 500 each and Amusnet with nearly 400. Evoplay, CT Interactive, Tada Gaming, BGaming, Flatdog, Betsoft and Amatic follow, all with more than 240 games.
One thing to watch. Names such as Microgaming, Nolimit City, Kalamba, Red Rake and NetEnt are advertised on the homepage but do not appear in the provider filter. If you are after a particular studio, check the filter first and save yourself the search.
Customer Support
A localised interface does not automatically mean support in your language. The support team is described as multilingual and available around the clock, without saying which languages it answers in. Do not assume you will be served in your own.
| Channel | Availability | What it covers |
| Live chat | 24/7 | Account, bonuses and offers, payments, technical issues |
| [email protected] | Hours not published | Written requests, ID documents, account closure |
| [email protected] | Reply within 10 days | Formal complaints not resolved at the first stage |
| Help Centre | Always open | Eight sections: deposits, withdrawals, verification, betting and more |
Complaints follow a two-stage process. First the support team answers via live chat or email. If that does not settle it, you send a written complaint with your account name, dates and a detailed description. That is where you see whether support really works. For anything involving money, keep a written record: live chat replies are quick, but an email leaves a trail you can refer to later.
Mobile Access: PWA, Not a Store App
Casino Infinity has no app on Google Play or the App Store. The only option for mobile devices is the PWA, a shortcut to the website on your home screen. The official Create Shortcut page describes the steps and both installation routes.
On Android you tap Install in the banner or choose Add to Home screen. On iOS you use Share and then Add to Home Screen. The result feels close to a native app: it opens without an address bar and keeps you logged in.
What you do not get: push notifications and offline use. Browser access on mobile works as normal, with the cashier and games adapted to a vertical layout.
Deposit and Withdrawal Methods
Payments at Casino Infinity are locked to a single currency, the euro. Deposits are instant, while withdrawals go through two stages: first approval by the finance team, then the payment provider’s processing time. Approval takes up to 3 working days, between 06:00 and 17:00 GMT from Monday to Friday and only once verification is complete. The payout normally goes back to the method used for the original deposit.
| Method | Deposit time | Withdrawal time | Limits |
| Visa, Mastercard | Instant | Approval up to 3 working days, then 1–5 days of bank processing | Deposit from €20, withdrawal up to €500–€1,500 per day depending on tier |
| MiFinity | Instant | Approval up to 3 working days, then same-day credit to the wallet | Deposit from €20, same daily and monthly VIP limits |
| Skrill, Neteller | Instant | Approval up to 3 working days, then same-day credit | Deposit from €20, excluded from the welcome offer |
| Klarna (Sofort) via MiFinity | Instant | Refund to the MiFinity wallet | Deposit from €20 |
| CashtoCode | Instant | Not supported, a second method is needed | Deposit from €20 |
| Bitcoin, Ethereum, Ripple, Litecoin | After network confirmations | Approval up to 3 working days, then minutes to a few hours | Deposit from €20, same daily and monthly VIP limits |
No single minimum withdrawal amount is published: the operator sets lower and upper limits per method at its own discretion. You can have at most three pending withdrawal requests at the same time, so players with large balances can split the amount into instalments and plan the timing around their tier’s limit.
VIP Programme: Five Tiers
The VIP programme at Infinity Casino has five tiers, from Tier I (VIP Lounge) to Tier V. The thresholds for moving up are not published, and the assessment is based on your activity over the 90 days before a withdrawal request. One month without bets and your tier drops automatically to the lowest level. From Tier III you unlock personalised offers, and Tiers IV and V add a personal VIP manager.
| Tier | Daily casino cashback | Weekly live cashback | Daily withdrawal limit | Monthly withdrawal limit |
| I | Not provided | 25% up to €200 | €500 | €7,000 |
| II | 3% up to €100 | 25% up to €200 | €500 | €10,000 |
| III | 5% up to €200 | 25% up to €200 | €800 | €12,000 |
| IV | 10% up to €300 | 25% up to €200 | €1,000 | €15,000 |
| V | 15% up to €400 | 25% up to €200 | €1,500 | €20,000 |
Both cashbacks require you to opt in, have a minimum of €1 and must be wagered once before they become withdrawable. The daily one is calculated on real bets minus real winnings over 24 hours and is credited around 04:00 UTC. The weekly one closes on Sunday evening and arrives every Monday, depending on your net result in the live section.
Pros and Cons of Infinity Casino
Here are the pros and cons of Casino Infinity for players in Switzerland, based on numbers and terms rather than impressions.
Pros:
- ✅Over 10,000 titles from 100+ software providers, all with a demo mode.
- ✅A package of up to €3,000 and 350 free spins, an unusual size for a regulated market.
- ✅Four cryptocurrencies for deposits and withdrawals, with no bank involved.
- ✅Live chat around the clock, with a separate channel for formal complaints.
- ✅Daily cashback of up to 15% from Tier II and a 25% live cashback across the VIP programme.
Cons:
- ❌An Anjouan licence without meaningful supervision, and the domain on the EEEP blacklist.
- ❌The general terms name neither a governing law nor an independent dispute-resolution body.
- ❌Wagering of x35 and x40, with table and live games counting only 10%.
- ❌Hundreds of titles locked entirely while a bonus is active.
- ❌Skrill and Neteller excluded from the welcome offer.
- ❌A €5 monthly fee after 180 days without activity.
Casino Infinity vs. a Licensed Casino
The table does not pit one specific competitor against Casino Infinity. It sets Infinity’s data next to two general categories so you can see where the scales tip.
| Feature | Casino Infinity | Casino licensed by a national regulator | Typical offshore casino |
| Supervision | Anjouan, domain on the EEEP blacklist | National regulator with a public licence number | Licence outside the EU, no oversight by a national authority |
| Welcome offer | 250% up to €3,000 and 350 free spins | Usually smaller because of regulatory limits | Large percentages, high caps |
| Catalogue | 10,000+ titles | Smaller, with approved titles | Usually large |
| National self-exclusion register | No connection | Mandatory participation | No connection |
| Payments | Cards, MiFinity, CashtoCode, cryptocurrencies | Cards and local payment methods, no crypto | Cards, wallets, crypto |
The catalogue and the size of the offers comfortably exceed what a licensed casino gives you, but you lose every regulatory safety net. If you are looking for guarantees, you are better off elsewhere, and if you do play here, keeping your play under control becomes your own responsibility.
Responsible Gambling
Casino Infinity is not connected to a national self-exclusion register, so the only control tools are the ones the site itself provides. Self-exclusion here does not cover you on any other gambling site and does not restrict you elsewhere. Gambling is for adults only (18+).
- Self-exclusion and account closure on request by email to support.
- Voluntary account closure, provided there is no balance and no pending withdrawal.
- The player must disclose any other accounts they hold when self-excluding.
- A self-assessment questionnaire and guidance on the responsible gambling page.
Closing an account is easy to get wrong: if you ask for closure while there is a positive balance or a pending request, the money is forfeited. Withdraw first, then send the request.
If gambling is getting out of hand, free and confidential advice is available in Switzerland from SOS Spielsucht (sos-spielsucht.ch) and online at Safezone.ch. One phone call costs less than one more deposit. Set your limits and playing hours before you need them, and do not rely on a site that advertises play without restrictions.
Frequently Asked Questions
Which licence does Casino Infinity hold, and is there a Greek licence number?
What does it mean in practice that the domain is on the EEEP blacklist?
It means the authority classes Casino Infinity as an unlicensed operator and instructs Greek internet providers to block access. Banks and card issuers may reject related transactions. You have no supervisory protection as a player with an operator like this.
Which games do not count towards wagering on the welcome package?
Zero contribution applies only to titles on the Excluded Games list, about thirty names such as Dead or Alive, Starburst XXXtreme, Jack and the Beanstalk, Sakura Fortune, Spaceman and Mines. Table games, card games and all live tables count 10%, not zero. Separately, hundreds of titles are barred entirely while a bonus is active.
Why don’t Skrill and Neteller activate the welcome package?
The terms exclude them explicitly from the qualifying methods, usually because of transaction costs and past abuse. It is common among operators with offshore licences. To get the offer at Casino Infinity, deposit with a card, MiFinity, CashtoCode or a cryptocurrency.
How many days does a withdrawal request take to process?
The finance team replies within 3 working days of the request or of the last payment, between 06:00 and 17:00 GMT from Monday to Friday and once verification is complete. The payment provider’s time comes on top, which is why cryptocurrencies usually arrive first.
What fee applies to an inactive account after 180 days?
After 180 days without a login, the account is classed as inactive and charged €5 a month, deducted automatically until the balance reaches zero. The operator reserves the right to change the amount without notice. One login every few months is enough to avoid it.
How is the daily cashback calculated and when is it credited?
It is calculated on real bets minus real winnings in casino games only, for the period 00:00 to 23:59 UTC, and bonus money does not count. The credit arrives around 04:00 UTC the next day, must be activated before it expires and needs x1 wagering to become withdrawable. Players in Tiers II to V are eligible.
What is the maximum withdrawal from deposit bonus winnings?
The ceiling is ten times the original bonus amount, not the deposit. With a €100 bonus you can move up to €1,000 into your real balance, however much you won along the way. Anything above is cancelled.
What happens if I request a withdrawal without having wagered my deposit?
Every deposit must be wagered at least once. If that rule is not met, the operator may void the winnings and keep 10% of the last deposit, with a minimum of €0.50, or 15% if the deposit was made by card or bank transfer. At most three withdrawal requests can be pending at the same time.
Which documents are needed for verification, and how long does it take?
You will need an ID card, passport or driving licence, proof of address such as a utility bill or bank statement, and proof that you own the payment method. In some cases you may be asked for information on the source of funds or for verification by video call. You can submit everything within 30 days, and the check usually takes up to 10 days.
How can I close my account permanently?
Email [email protected] with a request for permanent closure, from the address registered on your account. The account closes only with a zero balance and no pending withdrawals, otherwise the money is forfeited. If you want self-exclusion rather than a simple closure, say so explicitly and disclose any other accounts you hold.
Do the same withdrawal limits apply whichever payment method I use?
Daily and monthly limits are set by VIP tier, from €500 and €7,000 at the first tier to €1,500 and €20,000 at the fifth. The operator reserves the right to set a separate minimum and maximum per transaction and per method, without publishing them. Before a large withdrawal, contact live chat and have your verification ready so the request does not get stuck.